PRivacy Policy

Privacy Policy

Effective Date: December 1, 2025

The Acute Knee Injury Clinic (AKIC) (“we,” “our,” or “us”) is committed to protecting the privacy and personal information of our website visitors, patients, and referring providers. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information in accordance with Canadian privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA).

1. Information We Collect

We may collect the following types of personal information:

  • Contact Information: Name, email address, phone number, and mailing address

  • Health Information: Health-related information voluntarily provided through referral forms, intake forms, or appointment requests (e.g., injury details, imaging status)

  • Usage Data: IP address, browser type, device information, and website usage data collected through cookies or analytics tools

  • Referral and Communication Details: Referral information, appointment details, communication preferences, and responses to forms or surveys

2. How We Use Your Information

Personal information collected by the Acute Knee Injury Clinic may be used to:

  • Triage and assess referrals for acute knee injuries

  • Schedule and manage clinical assessments

  • Communicate with patients and referring healthcare providers regarding care, appointments, or follow-up

  • Provide clinical recommendations and appropriate referral guidance

  • Improve our website, services, and care processes

  • Meet legal, regulatory, and professional obligations

3. Consent

By using the AKIC website or submitting personal information through referral or intake forms, you consent to the collection, use, and disclosure of your information as outlined in this Privacy Policy. Consent may be withdrawn at any time, subject to legal and professional obligations, by contacting us as outlined in Section 8.

4. Sharing of Information

We do not sell, rent, or trade personal information.

Personal information may be shared only with:

  • Authorized healthcare professionals and administrative staff involved in patient care and clinic operations

  • Referring or consulting healthcare providers when clinically appropriate

  • Third-party service providers (e.g., booking systems, secure data platforms, analytics services) operating under confidentiality agreements

  • Regulatory or legal authorities when required by law

5. Data Storage and Security

We take reasonable administrative, technical, and physical safeguards to protect personal information against loss, theft, unauthorized access, disclosure, or misuse. Health information is stored securely in accordance with Canadian healthcare privacy standards and professional regulatory requirements.

6. Cookies and Website Analytics

The AKIC website may use cookies or similar technologies to improve functionality and collect anonymous usage data. Cookies do not collect personal health information. You may disable cookies through your browser settings; however, some website features may not function as intended.

7. Your Rights

You have the right to:

  • Access your personal information

  • Request correction of inaccurate or incomplete information

  • Withdraw consent for future use or disclosure, where applicable

  • Request deletion of personal information, subject to legal, regulatory, and clinical record-keeping requirements

8. Contact Information

If you have questions about this Privacy Policy, wish to access or correct your information, or would like to withdraw consent, please contact:

Acute Knee Injury Clinic (AKIC)
c/o Administration
#110, 5620 152nd Street
Surrey, BC, Canada

9. Policy Updates

This Privacy Policy may be updated periodically to reflect changes in legal requirements or clinic practices. Any updates will be posted on this page with a revised effective date.